Capacity = sum of members' workdays × 6h × allocation % − national holidays − BTO / time off. Members in multiple teams default to auto-split (1/N) if no explicit allocation is set. Load = remaining estimate of work tickets bucketed into their due-date period (past-due rolls into the current period) + confirmed planned-work blocks from notes, prorated across their date range. BTO is not included in Load — it reduces Capacity instead. Available = Capacity − Load. Projected available = Available − unassigned confirmed planned-work blocks (notes without a specific assignee or team).